Category Archives: Employee Development

Employee Skills Assessment Questionnaire Basics

Employee Skills Assessment Questionnaire Basics

Posted on August 2, 2016
Are you using an employee skills assessment with your present and prospective leaders? Building such a questionnaire can appear easy, but if you want one that is truly effective and provides insight into the skills and qualities of your leaders, you should take the time to make a comprehensive employee skills assessment questionnaire. There are many assessments on the market that are general and, honestly, pretty unhelpful. You want one that will ...Read More
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Leverage Your Introverted Employee Strengths (And Their Extroverted Coworkers)

Posted on June 14, 2016
The prevailing wisdom is that most work environments are made for extroverts. And, on the surface it would appear that the world of business is best suited for the extrovert, with its meetings, networking and high levels of social interaction; however, that's not the case. Some of the most successful business people are introverts, such as Bill Gates, Warren Buffet and Steve Wozniak. In fact, an estimated 40% of CEOs are ...Read More
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The True Cost Of Employee Skills Assessments

Posted on June 7, 2016
Every company wants to maximize employee productivity, increase profits, and position employees to perform their best. To help achieve those goals, you should start by asking some simple questions: Who do you have working on your team? What are their skills and strengths? What are their weaknesses and deficiencies? Are they best suited for the teams and positions in which they've been placed? It’s important for employers to know thoroughly the people who ...Read More

The Hidden Value of Workplace Diversity

Posted on May 24, 2016
The American population is changing. The number of racial and ethnic minorities is growing. Women are considered a solid part of the workforce and their numbers in the workplace are increasing. Lesbian, gay, bisexual and transgender (LBGT) individuals have always been in the workplace, but they’re now stepping forward and accepted as such. It's projected that minority populations are growing so quickly that by 2050 their combined numbers will constitute the majority, and ...Read More
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Improve Employee Accountability With These Workplace Ethics Training Tips

Posted on May 17, 2016
 It’s never wise to assume people "know" things and this is especially true when it comes to workplace ethics and values. What's considered normal for some people, isn't for others. Further, gray areas and undefined situations can lead to workplace ethics dilemmas that demand legal redress or mediation. Thus, it’s necessary to have a clear and effective workplace ethics training program in place to define the ethical expectations of your organization. (more…)
customer service training tips your employees need to learn

10 Customer Service Training Tips Your Employees Need To Learn

Posted on May 13, 2016
Customer service will make or break your company. In fact, businesses lose approximately $41 billion a year due to poor customer service. Of course, the product or service provided also matters. The best combination is to have excellent customer service for an exceptional product; however, customer service is so important that even a superior product accompanied by poor customer service will often fail in the long run. The hard truth is that people will look for ...Read More

How Leaders Should Deliver (And Receive) Employee Performance Feedback

Posted on April 27, 2016
Feedback is necessary for success. It’s a key variable in every relationship, be it work, sports, play or your personal life. In order for feedback to be fruitful, it has to be delivered in a way that sticks. Further, feedback needs to be a mutual exchange. Employees need to feel free and secure enough to provide you–their leader–with honest feedback; however, they can only do this when you receive their feedback ...Read More
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Improve Employee Performance With Gap Analysis Reports [Example]

Posted on April 22, 2016
In any industry, it’s easy to get off track, even with a well-honed strategic plan in place. It's common for employees of a business or organization to work diligently, with their heads down for an extended period of time, only to look up and wonder - “Where are we?” - surprised that their surroundings look nothing like what they were expecting. In another scenario, a “working conditions survey” is conducted ...Read More

Learn How To Identify & Develop High Potential Employees

Posted on March 2, 2016
Every business owner understands the need to continuously strive towards a strong, stable future. A company’s labor force is essential for future success. Over the life of the company, employees will come and go, move up (and down), and the internal dynamics of the company will continually change. As employees shift around in and outside the company, it may become a struggle to fill leadership gaps. Identifying high potential employees ...Read More

10 Tips For Developing Employees You Can Trust

Posted on February 18, 2016
Having trustworthy employees is an often overlooked quality of successful, highly productive workforces. The difference between having to rely on an employee you trust and one you don’t trust can have an incredible impact on how well your business operates. With trustworthy employees, you can focus on other (more important) tasks without having to worry about whether or not the job is getting done. But if you don’t fully trust ...Read More