To view a full-length online preview, please log in.

To receive a DVD preview, please complete the below form. Mandatory fields are designated with an asterisks (*) Thank you.

*
*
*
*
*
*
*
*
*
*

NE: No Excuses: Foundations for Accountability, Ethics and Values

CBD: Can't Be Denied: The Impact of Customer DiscriminationTFM: The First Mile: The Essential ART of Customer Service

DLY: Different Like You: Appreciating Diversity in the 21st Century

SH: Sexual Harassment: New Roles, New RulesAPINE: A Policy Is Not Enough: Leading A Respectful WorkplaceWADR: With All Due Respect: Promoting A Respectful WorkplaceYCTR: You Call That Respect: Overcoming Obstacles to a Respectful Workplace

C&C: Coaching & Counseling: Maximizing OpportunitiesCR: Conflict Resolution: The Skill That Makes The DifferenceLTW: Leading The Way: Negotiating with Influence & PersuasionLTF: Light The Fire: Leveraging Appraisals for Maximum PerformanceMC: Managing Change: The Complete PerspectiveMTM: Master The Message: Communicating for SuccessPSDM: Problem Solving & Decision Making: Achieving Desired ResultsRMAPS: RoadMaps: Creating Effective Written Action Plans

NBT: Nothing But The Truth: Giving a Deposition in a Civil Case

OTE1: On The Edge 1.0: Preventing Violence in the WorkplaceMHRS: On The Edge 2.0: Managing High Risk Situations