The First Mile: The Essential ART of Customer Service
While customer service training often focuses on “going the extra mile” for the customer, this film demonstrates that it is not enough to go the extra mile if you haven’t gone the “first mile” first. Your participants will be involved in the process of learning the acronym ART (Attention, Respect, and Time) which is built interactively, with some special help from veteran game show host Bob Eubanks and a selection of “real person” street interviews.
- Emphasize the act of giving customers your full attention.
- Deliver the training content your participants need to learn, in order to successfully meet your customers’ expectations.
- Illustrate the ART of treating your customers with respect fro them as individuals and for the value they bring to your organization as customers.
- Assure you give each customer enough of your time to meet and exceed their needs.