PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the message behind Give`em the PICKLE!
Highly entertaining and motivational, the Give`em the PICKLE! training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
Give`em the PICKLE video's Key Learning Points...
 |
- Service
- Make serving others your #1 Priority. You work in a noble profession, be proud of what you do.
- Attitude
- Choose your Attitude. How you think about your customers, is how you will treat them.
- Consistency
- Set high standards, and stick to them. Customers return because they like what happened last time.
- Teamwork
- Look for ways to make each other look good. In the end, everything ends up in front of the customer!
|
Bob Farrell has spent his life serving customers. His passion for serving the customer helped him build a highly successful chain of ice cream parlours. After a customer complained about not getting an extra pickle, Bob began looking for ways to exceed customer expectations. His belief that every company has pickles to give away has become a personal service mantra. Today, he is a highly acclaimed motivational speaker who talks about his passion for customer service and his belief that your business is not what you sell but who you serve. Bob's passion and high energy style, and a mix of customer service stories, funny graphics and nostalgic music make this motivating film fun, entertaining and memorable.