Price Schedule

Number of Employees Price Without Guides   Price With Guides   0 - 499 $995 Add to Cart above $1395 Add To Cart 500 - 999 $1495 Add To Cart $1895 Add To Cart 1000 - 1499 $2495 Add To Cart $2895 Add To Cart 1500 - 1999 $3495 Add To Cart $3895 Add To Cart 2000 - 2999 $4995 Add To Cart $5395 Add To Cart Questions ? The entire license schedule is available here

Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices. The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action.

Participant Objectives

Realize the importance of providing good customer service to all customers. Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin. Increase customer retention. Know the key things that leaders must do to comply with the law and ensure quality customer service to all customers.

Materials Included

Video