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The First Mile:
The Essential ART Of Customer Service Video

 
   
   

While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.

Your participants will be involved in the process of learning as the acronym ART (Attention, Respect, and Time) which is built interactively, with some special help from veteran game show host Bob Eubanks and a selection of “real person" street interviews.

  

       
      Participant Objectives
       
 
  • Emphasize the act of giving customers your full attention

  • Deliver the training content your participants need to learn, in order to successfully meet your customers' expectations

  • Illustrate the ART of treating your customers with respect fro them as individuals and for the value they bring to your organization as customers

  • Assure you give each customer enough of your time to meet and exceed their needs

 

 
  

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Edge Training Systems is the premier provider of skill and 360-degree feedback assessments, e-Learning courseware, and human resource training videos for enterprise leadership training and employee development. Our programs and courses focus on critical job-specific behaviors and competencies, including: leadership training, financial knowledge, team building, sales training, coaching, performance management, change management, conflict resolution, problem solving, communication skills, customer service training, diversity training, and sexual harassment training.