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Can't Be Denied:
The Impact of Customer Discrimination Video

 
   
    Customer discrimination can result in lost business, lost revenue and even expensive litigation. The real-life vignettes on this teaching video encompass the most common forms of customer discrimination and dramatize the consequences of these negative behaviors.  

       
      Participant Objectives
       
 
  • Demonstrate employee actions or inactions that can create liability for the organization

  • Become aware that customers are lost because of bad and potentially illegal customer service practices

  • Realize the importance of providing good customer service to all customers

  • Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin

  • Promote increased customer retention

  • Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons

 

 
  

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Edge Training Systems is the premier provider of skill and 360-degree feedback assessments, e-Learning courseware, and human resource training videos for enterprise leadership training and employee development. Our programs and courses focus on critical job-specific behaviors and competencies, including: leadership training, financial knowledge, team building, sales training, coaching, performance management, change management, conflict resolution, problem solving, communication skills, customer service training, diversity training, and sexual harassment training.