Customer Service

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Anticipates, meets and when appropriate, exceeds customer expectations; improving customer service skills and customer service quality; customer service management.

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Can't Be Denied:Impact Of Customer Discrimination

Customer discrimination can result in lost business, lost revenue and even expensive litigation. The real-life vignettes on this teaching video encompass the most common forms of customer discrimination and dramatize the consequences of these negative behaviors.

$ 995.00

The First Mile: Essential ART of Customer Service

While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.

$ 995.00

The Guest

The host of this fun and memorable customer service program, Ken, shows employees that they already know what it means to provide excellent service. The Guest uses humor and classic service scenes to illustrate what all customers want: to be treated as a guest.

$ 895.00

The Guest / The Difficult Guest Combo

Not only do these customer service videos offer realistic customer service tips and practical answers that can be used immediately on the job, they are fun and motivational as well.

List Price:	$ 1,890.00
Price:	$ 1,595.00
Save:	$ 295.00 (15.61%)

How To Connect In Business in 90 Seconds or Less..

This humorous and entertaining film teaches employees how to quickly make a genuine connection that will positively impact their business success by increasing sales, improving co-worker relationships, and raising productivity.

$ 895.00

The Difficult Guest

Angry customers and comedy usually don’t go together, but in The Difficult Guest it’s a formula for memorable training. An easy-to-remember process for salvaging a guest relationship and ways to handle disappointed guests are presented amidst outrageous and funny service encounters.

$ 995.00

Give 'Em The Pickle

High energy, enthusiasm and passion abound in this customer service gem. In Give ‘em the Pickle, Bob Farrell shares anecdotal stories with humor and passion and charges everyone with the responsibility of treating the customers like the boss – because the customer is the boss.

$ 895.00

What Do You Say?

Presented from a customer’s perspective, What Do You Say? will reinforce your service standards and enhance any customer service training you currently provide by offering employees the right words to say so they’ll have the sense of how to handle similar situations.

$ 895.00

Customer Service: Or Else

In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service.

$ 595.00

How To Connect In Healthcare in 90 Seconds Or Less

In the training program, "How to Connect in Healthcare…in 90 seconds or less," Mr. Boothman takes viewers through numerous healthcare scenarios to demonstrate the power of building a trust connection with patients, family and co-workers.

$ 895.00

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