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Conflict Resolution:
The Skill That Makes The Difference Video

 
   
    This course is designed to help participants become better managers of conflict so that they can build productive relationships in the workplace. Participants have an opportunity to learn and practice their conflict resolution skills in a variety of different ways.  

       
      Participant Objectives
       
 
  • Understand the value of resolving conflict in the workplace

  • Reflect on past conflict in order to identify opportunities where the conflict could have been managed in a more constructive manner

  • Teach participants to encourage others to explain their side on a conflict and follow other guidelines for conflict resolution

  • Discuss the potential benefits of conflict that is managed constructively

  • Help participants learn to separate people from the problem they are trying to resolve

 

 
  

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Edge Training Systems is the premier provider of skill and 360-degree feedback assessments, e-Learning courseware, and human resource training videos for enterprise leadership training and employee development. Our programs and courses focus on critical job-specific behaviors and competencies, including: leadership training, financial knowledge, team building, sales training, coaching, performance management, change management, conflict resolution, problem solving, communication skills, customer service training, diversity training, and sexual harassment training.