A Policy is Not Enough

Coaching & Counseling

Edge Training Videos - GSA Schedule
Contract GS-10F-0135W

A POLICY IS NOT ENOUGH: Leading A Respectful Workplace

Too many organizations are learning the hard way that the actions of their leaders can create tremendous liability for the organization when it comes to workplace harassment. This engaging video prepares and motivates your organization's leaders to lead a respectful workplace.

• Prepares leaders to lead a respectful workplace
  
  
• Learn to model respectful behavior in the workplace
  
  
• Coach employees to avoid disrespectful behavior
  
  
• Respond immediately to situations that could lead to harassment claims

CAN'T BE DENIED: The Impact Of Customer Discrimination

Customer discrimination can result in lost business, lost revenue and even expensive litigation. The real-life vignettes on this teaching video encompass the most common forms of customer discrimination and dramatize the consequences of these negative behaviors.

• Demonstrate employee actions or inactions that can create liability for the organization
  
  
• Become aware that customers are lost because of bad and potentially illegal customer service practices
  
  
• Realize the importance of providing good customer service to all customers
  
  
• Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin
  
  
• Promote increased customer retention
  
  
• Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons
  
  

COACHING & COUNSELING : Maximizing Opportunities

This video will help to prepare and motivate participants to pass on their knowledge and skills to create a more productive workplace. It demonstrates how coaching is one of the most effective ways to improve the performance of the people around you.

• Demonstrate how to recognize and transform seemingly ordinary situations into coaching opportunities
  
  
• Educate participants how to distinguish between coaching and counseling situations
  
  
• Teach participants how to pass on their knowledge and skills by following seven essential steps
  
  
• Explain how to improve the performance of fellow employees through coaching and counseling
  
  
• Value the importance of taking on interest in the careers of fellow employees

CONFLICT RESOLUTION: The Skill That Makes The Difference

This video is designed to help participants become better managers of conflict so that they can build productive relationships in the workplace. Participants learn to manage conflict in a more constructive manner, have an opportunity to learn and develop their conflict resolution skills in a variety of different ways. 

• Understand the value of resolving conflict in the workplace
  
  
• Reflect on past conflict in order to identify opportunities where the conflict could have been managed in a more constructive manner
  
  
• Teach participants to encourage others to explain their side on a conflict and follow other guidelines for conflict resolution
  
  
• Discuss the potential benefits of conflict that is managed constructively
  
  
• Help participants learn to separate people from the problem they are trying to resolve

DIFFERENT LIKE YOU: Appreciating Diversity In The 21st Century

This groundbreaking video explores the concept of diversity and how organizations must evolve their approach to this topic in order to remain competitive in the 21st century.

• Understand the importance of acceptance and appreciation of differences between us
  
  
• Examine their own stereotypes and prejudices and how these impact their behavior
  
  
• Explore barriers to accepting diversity and how they might impact organizational culture
  
  
• Create a more diverse and accepting culture to remain competitive in today's workplace

LEADING THE WAY : Negotiating With Influence & Persuasion

This video demonstrates how effective influence and negotiation focuses on improving and supporting relationships while accomplishing the goals of the organization. It demonstrates a five step process to tactfully gain people's support and commitment.

• Recognize that building relationships is key to influencing others
  
  
• Illustrate that influence is not about power, but about tactfully gaining people's support and commitment
  
  
• Help participants identify and effectively use the four types of questioning techniques to facilitate negotiations
  
  
• Demonstrate how to gain people's support and commitment with the help of five key strategies
  
  
• Explain how to transform confronting interactions into collaborative problem-solving conversations

LIGHT THE FIRE: Leveraging Appraisals for Maximum Performance

Managing and appraising employee performance is a critical job for all leaders and managers. This video course is designed to help participants understand and practice how to write goals and objectives that are aligned with and effectively support their business unit and the company as a whole.

• Effectively write goals and objectives that effectively align with business units and overall company objectives
  
  
• Measure the entire scope of job responsibilities as they relate to developing effective goals and objectives
  
  
• Discover the benefits of coaching and mentoring and the principles of successful development
  
  
• Identify personal skills and growth needs required to attain planned goals and objectives
  
  
• Provide opportunities to develop and enhance skills in effective communication, motivation, and facilitating employees' movement through levels of development performance

MANAGING CHANGE : The Complete Perspective

This video guides participants through the process of effectively managing change. It focuses on dealing with change internally and the steps to lead others through the change.

• Define the five distinct stages of adjusting to change
  
  
• Understand that although change is difficult it offers opportunities for growth, learning and new experiences
  
  
• Develop strategies to manage change internally by following three essential steps
  
  
• Demonstrate how to effectively lead others through change with the help of five key steps
  
  
• Help the participants become familiar with the process of change so that they can be effective managers
  
  
• Illustrate how effectively managing change will benefit leaders and their organization, in the future
  
  
• Recognize the impact of change in order to successfully lead people through change

MASTER THE MESSAGE : Communicating For Success

Participants learn to become better communicators so that they can build productive relationships in the workplace. Role-plays in this video are provided to help participants experience the communication process from various standpoints: speaker, listener and facilitator.

• Practice giving specific directions and delivering constructive feedback for maximum effectiveness
  
  
• Educate participants the skills needed to elicit open communication from others
  
  
• Help participants understand the importance of nonverbal messages
  
  
• Assist participants in assessing and strengthen their listening skills
  
  
• Experience the communication process from a variety of viewpoints: speaker, listener and facilitator

NOTHING BUT THE TRUTH: Giving A Deposition In A Civil Case

GSA Schedule Price Available for Option 3 only

• Prepare your leaders and employees to give deposition testimony in a civil case
  
  
• Point out the pitfalls and demonstrate the appropriate practices to follow in giving a deposition
  
  
• Demonstrate simple rules in preparing for a deposition testimony
  
  
• Observe realistic scenarios demonstrating appropriate practices in giving a deposition
  
  
• Identify the rules used effectively in dramatic vignettes, and observe what consequences can follow when these rules are ignored

ON THE EDGE 1.O: Preventing Violence In The Workplace

This powerful discussion-starting video presents nine realistic scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions, as well as any preventive actions which could have been taken.

• Illustrate how to recognize and contain situations before they escalate into violent events
  
  
• Provides participants an opportunity to discuss appropriate resolutions, as well as any preventative actions which could already have been taken

ON THE EDGE 2.O: Managing High-Risk Situations

This video presents nine realistic scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions

• Show participants how to prevent violent incidents in the workplace
  
  
• Teach participants how to recognize early warning signs
  
  
• Review what steps and actions should be taken to resolve situations before they become violent
  
  
• Illustrate the lasting effects from workplace violence that impact employees' health and productivity

PROBLEM SOLVING & DECISION MAKING: Achieving Desired Results

This video is designed to guide participants through the problem solving and decision making process, demonstrating how to evaluate solutions in order to choose the best idea that will yield measurable results.

• Illustrate how to define problems by identifying the root cause
  
  
• Teach participants how problem solving and decision making work together
  
  
• Demonstrate how to solve problems and make decisions by following six essential steps including analyzing the problem, brainstorming solutions, making the best decisions and following through by monitoring results
  
  
• Understand how to creatively solve problems through the use of various techniques
  
  
• Demonstrate the ability to evaluate solutions in order to choose the best idea that will yield measurable results

ROADMAPS: Creating Effective Written Action Plans

This video outlines what a written action plan is, what is needed prior to creating an effective development plan and the steps to creating an effective action plan.

• State your objective (what do you want to do?) regarding this particular strength or need
  
  
• Plan appropriate actions, learning experiences, and exercises to further develop this area
  
  
• Identify other people and resources that you can turn to for assistance in developing this area
  
  
• Set specific target dates of milestones for completion of these development activities

SEXUAL HARASSMENT: New Roles, New Rules

This video focuses on making the workplace a comfortable environment for all people. By addressing the concerns of both men and women regarding the current issues of sexual harassment, this video helps defuse the tension which surrounds this topic and allows your participants to deal with the subject.

• Create a comfortable workplace environment for all people
  
  
• Define how sexual harassment harms the victim, the harasser and the organization
  
  
• Recognize that men and women have different fears about the issue of sexual harassment
  
  
• Provide guidance in how to avoid and respond to sexual harassment in the workplace

THE FIRST MILE: The Essential Art of Customer Service

While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.

• Emphasize the act of giving customers your full attention
  
  
• Deliver the training content your participants need to learn, in order to successfully meet your customers' expectations
  
  
• Illustrate the ART of treating your customers with respect for them as individuals and for the value they bring to your organization as customers
  
  
• Assure you give each customer enough of your time to meet and exceed their needs

WITH ALL DUE RESPECT : Promoting A Respectful Workplace

With so much training today focused narrowly on the question"Is this harassment or isn't it? We tend to loose sight of what should be the desired goal - a respectful workplace. This video prepares employees to promote a respectful workplace everyday.

• Realize the importance of familiarizing themselves with your organization's policies and the law
  
  
• Acknowledge that all people have an equal right to work in a respectful environment
  
  
• Examine the attitudes, beliefs, and actions towards those who are different
  
  
• Understand a respectful workplace is built on equality, accepting differences, and appreciating diversity

YOU CALL THAT RESPECT: Overcoming Obstacles To A Respectful Workplace

This video presents eleven workplace scenarios involving different types of workplace harassment and gives trainers and participants the opportunity to discuss what they have seen, what actions they would take in the given situation, and what should happen in these situations following the scenarios.

Workplace harassment; Do we know it when we see it? Do we know how to respond to it when we witness it? Or are we the victim of it?

Using this vignettes-only video will allow trainers to guide the discussion in the direction that's most helpful and interesting to their participants without being locked in to narrators, content experts, and canned responses. Participants can respond openly and fully to each scenario they have seen.