NO EXCUSES: Foundations for Accountability, Ethics and Values

This course is designed to give your leaders the tools they need to not only hold themselves to high standards but also influence their peers and the people they lead.

THE EDGE ESSENTIAL VIDEO LIBRARY

This 8 Video Leadership Library has been designed as a complete, ready to use, stand alone training solution, which correlates directly with the Core Leadership Competencies measured in our KnowlEDGE for Leaders and EDGE 360º Assessments. Videos included: Coaching & Counseling: Maximizing Opportunities, Conflict Resolution: The Skill That Makes The Difference, Light The Fire: Leveraging Appraisals For Maximum Performance, Master The Message: Communicating For Success, Problem Solving & Decision Making: Achieving Desired Results, Roadmaps: Creating Effective Written Action Plans, Managing Change: The Complete Perspective, and Leading The Way: Negotiating With Influence & Persuasion

A POLICY IS NOT ENOUGH: Leading A Respectful Workplace

Too many organizations are learning the hard way that the actions of their leaders can create tremendous liability for the organization when it comes to workplace harassment. This engaging video prepares and motivates your organization's leaders to lead a respectful workplace.

CAN'T BE DENIED: The Impact Of Customer Discrimination

Customer discrimination can result in lost business, lost revenue and even expensive litigation. The real-life vignettes on this teaching video encompass the most common forms of customer discrimination and dramatize the consequences of these negative behaviors.

COACHING & COUNSELING : Maximizing Opportunities

This video will help to prepare and motivate participants to pass on their knowledge and skills to create a more productive workplace. It demonstrates how coaching is one of the most effective ways to improve the performance of the people around you.

CONFLICT RESOLUTION: The Skill That Makes The Difference

This video is designed to help participants become better managers of conflict so that they can build productive relationships in the workplace. Participants learn to manage conflict in a more constructive manner, have an opportunity to learn and develop their conflict resolution skills in a variety of different ways. 

DIFFERENT LIKE YOU: Appreciating Diversity In The 21st Century

This groundbreaking video explores the concept of diversity and how organizations must evolve their approach to this topic in order to remain competitive in the 21st century.

LEADING THE WAY : Negotiating With Influence & Persuasion

This video demonstrates how effective influence and negotiation focuses on improving and supporting relationships while accomplishing the goals of the organization. It demonstrates a five step process to tactfully gain people's support and commitment.

LIGHT THE FIRE: Leveraging Appraisals

Managing and appraising employee performance is a critical job for all leaders and managers. This video course is designed to help participants understand and practice how to write goals and objectives that are aligned with and effectively support their business unit and the company as a whole.

MANAGING CHANGE : The Complete Perspective

This video guides participants through the process of effectively managing change. It focuses on dealing with change internally and the steps to lead others through the change.

MASTER THE MESSAGE : Communicating For Success

Participants learn to become better communicators so that they can build productive relationships in the workplace. Role-plays in this video are provided to help participants experience the communication process from various standpoints: speaker, listener and facilitator.

NOTHING BUT THE TRUTH: Giving A Deposition In A Civil Case

Employees are increasingly finding themselves involved in civil lawsuits. Discrimination. Harassment. Injuries. Accidents. The list of legal hazards grows daily. This video training program will help prepare your leaders and employees to give deposition testimony in a civil case.

ON THE EDGE 1.O: Preventing Violence In The Workplace

This powerful discussion-starting video presents nine realistic scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions, as well as any preventive actions which could have been taken.

ON THE EDGE 2.O: Managing High-Risk Situations

This video presents nine realistic scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions

PROBLEM SOLVING & DECISION MAKING: Achieving Desired Results

This video is designed to guide participants through the problem solving and decision making process, demonstrating how to evaluate solutions in order to choose the best idea that will yield measurable results.

ROADMAPS: Creating Effective Written Action Plans

This video outlines what a written action plan is, what is needed prior to creating an effective development plan and the steps to creating an effective action plan.

SEXUAL HARASSMENT: New Roles, New Rules

This video focuses on making the workplace a comfortable environment for all people. By addressing the concerns of both men and women regarding the current issues of sexual harassment, this video helps defuse the tension which surrounds this topic and allows your participants to deal with the subject.

THE FIRST MILE: The Essential Art of Customer Service

While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.

WITH ALL DUE RESPECT : Promoting A Respectful Workplace

With so much training today focused narrowly on the question"Is this harassment or isn't it? We tend to loose sight of what should be the desired goal - a respectful workplace. This video prepares employees to promote a respectful workplace everyday.

YOU CALL THAT RESPECT: Overcoming Obstacles To A Respectful Workplace

This video presents eleven workplace scenarios involving different types of workplace harassment and gives trainers and participants the opportunity to discuss what they have seen, what actions they would take in the given situation, and what should happen in these situations following the scenarios.